Double Billedilled

Hiya, this is my second month with Xfinity, I signed up for the $40 Internet plan that came with a free phone. I was charged twice this month, first charge was $75.41, then I was charged another $40 a couple of days later. Both were direct debited from my bank account. What are you folks doing? Bill is supposed to be just $40 a month.

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XfinityKei

Official Employee

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1.8K Messages

14 days ago

@user_5bsro5 Thanks for choosing XFINITY as your services provider. I can certainly understand your concerns as a new customer seeing two bills. I have a super cool link from our help and support page which goes over a breakdown of your bill, line by line at https://www.xfinity.com/support/articles/new-bill-design.

Can you pull up both bills for us and check the bill cycle dates for each bill and let me know those dates as both should have different date ranges.

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user_5bsro5

Visitor

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3 Messages

Hiya Kei, that was supercool but I haven't seen a bill like that, could be because of paperless billing or something. Who knows?

Is there any way to just get a customer service agent to go into my account and figure this out?

Thanks!

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14 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

We most certainly can take a look for you. The first bill tends to be different as it includes the following:

A prorated amount from your activation date to your bill pay date.
A charge for the next month of service.
Any activation, installation, or one-time fees, with applicable taxes.

If you still have questions after checking out What to expect with your first Comcast bill let us know and we can look at the bill for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_5bsro5

Visitor

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3 Messages

Cool, the only info I can find about the bill is I have another direct debit scheduled for Sept 7th for $40.

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14 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

Let's take a look! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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Billing

user_5bsro5

Double Billedilled

XfinityKei

user_5bsro5

XfinityJanelle

user_5bsro5

XfinityJanelle

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