Double Billed

I was on the phone with an agent from comcast and it was taking forever for them to process my payment so I decided to log in online and make my payment there. After I make my online payment the phone agent says OK I got your payment processed sir! and I was double billed. My bank can't cancel the payment because it's not technically fraud and Comcast is saying they wont give me a refund? What can I do? VERY FRUSTRATING as if i was to wait the refund isn't credited until my next month's bill is due and it's given as a credit. I am remarkably mad

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XfinityJeniece

Official Employee

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4.5K Messages

5 hours ago

Hey there, @4dougobrien, thanks for reaching out through Xfinity Forums regarding your billing details. I completely understand how frustrating it would be to have two payments processed when you only intended to make one, especially when this happened while you were already working with an agent. We’d be happy to take a closer look at the duplicate payment and review what options may be available to help get this resolved.

How to Send Us a Direct Message:

Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
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An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Billing

4dougobrien

Double Billed

XfinityJeniece

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