DONE

I have been a loyal customer with Comcast/Xfinity for about the last 20 years and customer service has gotten worse while the prices have skyrocketed. I have been avoiding cancelling my cable because I like live tv and channels but it has just gotten way too expensive to justify. I’m paying $238 a month for the same plan I initially started paying $170 for about 6 years ago. I have called 3 times now and I keep getting “the system has not generated a bundle for you” if I made a change, the price would go up to $280 EACH MONTH! I also got a price for just internet and that came out to $154!!! How is this possible? Sounds like Xfinity is price gouging and taking advantage of their customers. On the last call I made, I got transferred to 5 different people and had to explain my self over and over again. No one took any notes or even cared to explain to the next person the reason for my call. Seems like Xfinity is saving money by sending work overseas (to people that can barely speak English, let alone communicate) and still raising everyone’s prices. Very disappointing and leaving as soon as I find a plan comparable to what I have now