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user_63v83x
1st Topic

4 Messages

Monday, March 18th, 2024 11:45 PM

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Does Xfinity bill a month in advance

My bill is printed on the 9th of February, My billing Cycle is from March 13th through April 12th. I made a full payment on March 3rd. Does My March 3rd payment cover February to March? Or March to April?

Question

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Updated 

10 months ago

4.1K

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XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, user_63v83x! Great question. That March 3rd payment would cover the March to April bill. So, for example, if you were cancel services before April 12th, you'd receive a credit. 

 

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user_63v83x

4 Messages

Interesting!!!!! I canceled my cable service on March 11th, and I was told I would get an $80.00 something credit. I just spoke to a CS representative and a Supervisor and was told I had no credit coming back, that my payment on March 3rd covered my February to March bill🤔😒😡

1 year ago

0

CC_Tony

Retired Employee

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1.4K Messages

 

user_63v83x We can take a look at this for you. Please, send a DM to Xfinity Support with your full name and address to get started. Thank you!

Here's the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

1 year ago

0

user_63v83x

4 Messages

I'm sorry I don't understand. I never had a previous balance. I ALWAYS paid my bill via Auto payment so I'm not understanding. I paid the bill before the due date. I really don't understand

1 year ago

0

user_mk4r7v

1 Message

1 year ago

My automatic payment to Xfinity was paid today, 5/13/24.  I cancelled their tv service today 5/13/24. $204! They said I will NOT recieve any refund at all. Customer service said they bill a month behind. I feel I’m being [Edited: "Language"]!!!!!  Xfinity, please contact me at [Edited: "Personal Information"] and explain this nonsense and why I’m being taken ad of. Robbery.

(edited)

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