lauriesays's profile

Regular Visitor


3 Messages

Thu, Dec 3, 2020 7:00 PM

Disputed charge on my bill out of the blue

I am a new account holder for Xfinity internet. My first bill shows a "dusputed charge" of $55.00. I am unaware of any disputed charge. I have spoken with several reps, including two from Customer Loyalty. No one is able to tell me what initiated this charge or any dispute. I was told that I am being "notified" of this $55 charge.  I was also told that the charge cannot be removed.  What is my next step to resolve this?




Official Employee


2.3K Messages

6 m ago

Hello @lauriesays, thanks for reaching out to us on our Forums page. We appreciate you choosing Comcast to be your service provider and we're so happy to have you on as a customer with us. We definitely want to further look into and get to the bottom of this disputed charge you're reaching out about. We can absolutely help! Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
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