Billing Issue

I am a new customer to xfinty mobile. The representative assured me I would be on the unlimited plan. I was not and got a 746.00 bill.

I called several times and lied too!

I asked for the chat to be pulled. They gave me the run around and now are saying it’s been over 60 days and we can’t pull it!

very disappointed with customer

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Responses

XfinityJustinC

Official Employee

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1.4K Messages

4 years ago

Good morning. Thank you for reaching out over our Community Forum, and for being part of the Xfinity Mobile family. This isn't the experience we want you to have and would be happy to help. Due to account security, would you please send a PM with your full name, the name on the account if different, and the primary Xfinity Mobile number?

1

0

Again

Expert

•

31.9K Messages

@ComcastJustin

@user_afe027

To send a peer-to-peer chat [private message]:

Click "Sign In" if necessary
Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

Billing

user_afe027

Billing Issue

XfinityJustinC

Again

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