1 Message
dispute the bill
Hello,
I ordered the new internet service but the technician could not connect me to the internet after two visits, I canceled the service within half a month, but Xfinity still charged me and sent me the bill.
Please keep your promise of the 30-day free trial.
I may file a complaint to CA Public Utilities Commission.
Thanks
XfinityPeterH
Official Employee
•
1.5K Messages
3 months ago
@user_h2t148 thanks for reaching out. We are here for you and happy to make sure your account is resolved properly. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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