Dispute of $100 Technician Fee – Charged Without Notice or Consent (CR #[Edited])

Dear Xfinity Customer Support,

I am writing to formally dispute a $100 charge applied to my account for a technician visit that occurred in January 2025. This charge was made without prior notice or my consent and directly contradicts what I was told by multiple Xfinity representatives.

When I signed up for Xfinity Internet last month, I opted for self-installation. However, I was unable to complete the activation because the Xfinity App would not recognize my mobile data connection. After multiple unsuccessful troubleshooting attempts with Xfinity tech support, I was informed that a technician would need to visit. Again, no one—neither on the phone nor in person—communicated that this would be a billable service.

To be clear, both Jasintamary and Odugu, Xfinity agents I interacted with via live chat, explicitly assured me that there would be no charge for the technician visit. They confirmed that the issue was due to equipment or connection issues outside of my control and that the charge would be waived. The case reference number associated with this interaction is CR #[Edited: "Personal Information"].

Yet a month later, I discovered a $100 technician fee added to my bill without any notification or explanation. This feels deceptive and predatory, and it reflects very poorly on the transparency and customer service I expect from Xfinity. I had every intention of recommending your service, but this experience has left me deeply dissatisfied and seriously considering switching providers at the earliest opportunity.

I respectfully request that this $100 charge be reversed immediately and that written confirmation be provided that I will not be billed for any technician visits that I was assured would be free.

Thank you for your prompt attention to this matter.