Visitor
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1 Message
Dispute International Calling Charges
I called customer support with a single, specific request: to place international calls to Dubai from US. During that interaction, the representative suggested an alternative unlimited monthly plan option. I made the switch and I continued to make international call untill I saw the bill. It had reached to a total of $1000. I was very much misleaded, charged me subsiquent amount. I already made attempt with the phone phone support regarding this issue, but the situation remains unresolved.
XfinityJanelle
Official Employee
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2.4K Messages
1 month ago
Hey @user_2ghdzq , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity Mobile bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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