New Poster
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4 Messages
Dispute Charges
I would like to dispute the charges on my bill. To make a long story short, I have been charged a service call and for 2 extra TV boxes that I don’t have. I would like to be credited. I have discussed my issue with employees at the local store and regional managers (also online chat) and they all think I deserve to get a credit. But nothing is done or at least communicated to me.
How do I formally dispute the charges on my bill so I can tell the complete story to someone who can provide complete customer care service to a loyal customer of over 30 years?
MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
Moved post to Customer Service forum for help.
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CCZachary1
Problem Solver
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672 Messages
4 years ago
Thank you for reaching out @topcat994. I understand that you would like to dispute charges on your bill and would like to tell your complete story.
Could you please send our team a private message with your full name and full address? I would be happy to address your concerns.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityChelseaB
Official Employee
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1.8K Messages
4 years ago
@topcat994, I'm so happy we were able to get you taken care of tonight! If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible! I hope you have a great rest of your night and Happy Holidays!
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