Visitor
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1 Message
Dispute an Upcoming Charge
Hello,
I have two upcoming charges of $100 for professional installation on two separate days on my billing information. A technician did come on 1/29/2026 after my self installation Internet connection kept getting dropped and the xfinity AI assistant identified a further issue and need for a technician to come on site. The technician replaced a damaged exterior line and confirmed that comcast is the party responsible for lines outside of the home and that we should not be charged for the visit.
Why is there a second professional install visit for 1/31/2026 also in my upcoming charges? I never requested this nor did I approve a second visit.
I would like to dispute both charges as the issue was not customer related and I did install and activate my Internet connection correctly.
XfinityOrlandoM
Official Employee
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3K Messages
3 minutes ago
@andrea42
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us, we do apologize for any inconvenience on any charges on your monthly bill
Since we already have you in the direct message, let's continue the conversation there as I have sent you a message and I look forward from hearing from you.
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