Discovery+ Subscription Payment Issue

On 2/10/2025 I received an email Xfinity that my Discovery+ Subscription was confirmed. On 2/12 I received an email from Discovery+ that they were unable to process and after reaching out to their help desk they indicated that there were multiple transaction failures. As the payment goes through Xfinity I don't know how to correct that. The Xfinity Chat is unable to help and the phone kept bringing me back to the chat. I would appreciate if an actual agent could take the time to address this issue.

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Accepted Solution

XfinityJorge

Official Employee

•

1.9K Messages

22 hours ago

user_jgawpm Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy to work with you to see what is going on with the recent communication you recieved. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_jgawpm

Discovery+ Subscription Payment Issue

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