Wagglz's profile

New Poster

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5 Messages

Thursday, October 24th, 2024 2:30 AM

Discount came with XFi Complete - would like to remove

I recently received a $10/monthly discount on my existing TV & Internet bundle but I see now it came with an XFI Complete equipment upgrade for $25.   If possible, I'd like to retain the standard Internet Equipment I had previously ($15).

Thank you

Official Employee

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1.7K Messages

30 days ago

 

Wagglz Hey there! Thank you so much for using our Forums and for reaching out about the recent changes with your internet set up. We are here happy to work together on this and you came to the right place for assistance. Can you send us a DM with your full name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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