1 Message
Disconnection fee
My 2 year contract/ promotion for internet service just expired and my bill has increased significantly. I contacted customer service to see if they could continue my service at the promotional price and they were not able to do this. This is fine but when i asked about the cancellation process, I was told that I would have to pay a $50 disconnection fee. Is this correct even though I have met my 2 year contract and this is not an early termination?
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hello there @user_7e8fgf! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and want to help in any way that we can with your service. If you are seeking to disconnect services within the agreed upon terms of your service agreement, you can be subject to an Early Termination Fee. We are glad to review your services to confirm your term length. Please feel free to shoot us a private message so that we can take a closer look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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