Visitor
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1 Message
disconnect fee
Hello, i was forced to move as the landlord was selling the property to a solar company and requested us to move. The home we could find was not in an area that xfinity services and they told me they could not input the material to allow. Therefore i had no choice to cancel as i work from home. I now have a disconnect fee of 220 when i was told i would not and they could credit that and now they are refusing. Additionally, they added an extra 25 dollars to both watches and both phones so an extra 100 a month plus a few other fees for something that is out of my control.
EG
Expert
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113.1K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.6K Messages
1 month ago
Hi there, @user_so1xbe! Thanks for reaching out to us here on the Community Forum. Sorry to hear you had to remove service due to the move. We can certainly check out the home account to see what's going on with the charges. For mobile however, the $25 charge per device/line when internet is removed is standard. You can read more about that here : https://www.xfinity.com/support/articles/xfinity-service-cancellation-details. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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