New Poster
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1 Message
Did not order Starz
My name is Vern
Ph#
I am being charged $8.99 per month for Starz channels and did not order or want these channels. Why? Please remove Starz and credit my account for any charges.
Also, why did you give me a monthly payment arrangement and then raise it $2.85 a month?
Responses
Accepted Solution
CCTeds
Official Employee
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18.9K Messages
7 m ago
@vruble30 Apologies for the delay in responding.
In reviewing your account, Starz was removed and credited in full on 11/19/2020.
As a courtesy, we have also credited back any late fees incurred in the past 24 months.
Thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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