Visitor
•
1 Message
Did not get Xfinity Mobile $400 device credit over 24 billing cycles for ported in unlimited line.
A few months ago I ported in a number and added a new unlimited line because there was a $400 device credit promotion. I remember signing the paper work for it but it didn't show in the in-store payment due, and when I asked about it, the sales rep told me that it was because the number porting was still in progress and the promotion would be activated once the number porting finished in a few days.
However, the promotion never got added to my account. Either the sales rep mislead me or misfiled the paperwork.
I got mislead and bounced around by chat/phone support because I thought the issue was something else, and corporate store support told me it's now too late to retroactively apply the promotion. Best they could do is one month of bill credit.
Can I get a higher tier of support to come look at my issue? I've kept the line as unlimited in good faith.
XfinityJorge
Official Employee
•
2.7K Messages
2 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
0
0