Device Payment Over Charging

My device has been paid off for a few months but I'm still being charged for device payments. How do I request a correction and refund for those charges?

Responses

XfinityPeterH

Official Employee

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1.9K Messages

2 years ago

Hello @user_tmet and thank you for your submission. I want to make sure we are on the same page as I would be reaching out about this if I was in your shoes too! Is this about your Xfinity Mobile phone?

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user_tmet

Visitor

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3 Messages

@XfinityPeterH That's correct. is there a way to see device payment history?

2 years ago

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user_tmet

Visitor

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3 Messages

l called customer support and they explained the charges. if you could share a way to see the full schedule and final bill that would be helpful. otherwise my issue is resolved now thanks.

2 years ago

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XfinityPeterH

Official Employee

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1.9K Messages

Glad to hear you got everything workout with our awesome customer support. Being 100% honest with you our support and recourses for Xfinity Mobile is very limited here on this site. It would be best to reach back out to the Xfinity Mobile support for more help with finding that possibility. We appreciate your understanding.

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2 years ago

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XfinityPeterH

Official Employee

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1.9K Messages

2 years ago

Great question. Here is a great link to help you with Device Payment : https://www.xfinity.com/support/articles/managing-device-payments

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Billing

user_tmet

Device Payment Over Charging

XfinityPeterH

user_tmet

user_tmet

XfinityPeterH

XfinityPeterH

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