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Monday, November 4th, 2024 12:56 AM

derogatory mark on credit report

Hi there,

I had an account with Xfinity two years ago at [Edited: "Personal Information"]. I am writing after numerous discussions with Xfinity customer support regarding an error on the part of Xfinity Comcast.

I moved from my previous residence in July 2022. Upon moving, I submitted a cancellation request for the internet service associated with that address and returned the equipment. I was informed that all charges were paid at the time of cancellation, as my account was set up for automatic payments. However, I never received any bills via email or mail.

On October 31, 2024, I was notified by Chase credit alerts that a derogatory mark had been added to my credit report for my account with Waypoint Resource Group, indicating that I owed $53 to Comcast. I called Comcast immediately and paid the bill. Because this was an error on Comcast's part, and I was never notified about the unpaid bill, I request that the derogatory mark be removed from my credit report without delay.

This situation is deeply concerning and unfair, as I was unaware of these charges.

I am requesting immediate action to rectify this issue. Specifically, I ask for:

  1. The derogatory mark to be removed from my credit report without delay.
  2. A formal confirmation that this issue has been resolved and that no further actions will be taken against me regarding this matter.

This ongoing issue has caused significant stress and harm to my financial standing, and I urge both Xfinity Comcast and the collection agency to address this matter promptly. I trust that you will take the necessary steps to correct this error and restore my credit report to its accurate standing.

Please confirm receipt of this email and provide an update on the actions being taken to resolve this matter.

Thank you for your prompt attention to this urgent issue.

Official Employee

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1.2K Messages

5 days ago

@user_bp5c0h Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your previous account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

4 Messages

@XfinityJanelle​ thank you for your quick response. I have sent a direct message as requested. I hope to have this issue fixed as soon as possible. 

Official Employee

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1.2K Messages

Thank you very much for the information. I greatly appreciate it. In order to go over the account, billing, and services, we would need to fully authenticate our conversation thread. In order to do so, we would need to send a 6-digit authentication verification code to the verified phone number or e-mail address on file. Once we send the code, you would have 15 minutes to reply with the code. Which option would work best for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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