Visitor
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3 Messages
Deceptive Business
I am formally submitting this complaint with Xfinity because after more than ten attempts, two FCC complaints, and FTC complaint submission, Xfinity continues to make redundant changes to my billing statement. I am a student and received student offer through email. I was verified for student status, and had Extragigbit and FlexTV for 80.00 monthly. I opted to upgrade from FlexTV to Popular TV & Extragigbit. The rate I agreed to came to be $145 after all my discounts and credits were applied. However, the rate has never been honored, and has been on an upward trend of inconsistent, unwarranted cancellations, and charges that should never have been applied to my statements. I am beginning to seek legal counsel for the literal deceptive practice, limited access to billing support agents, and establishing lengthy and difficult obstacles in the way of reaching support. These are tactics that leave consumers at a disadvantage and as a college student, there is no way possible for me to afford these services. I have been manipulated and deceived, and I demand a refund immediately.
XfinityChristina
Official Employee
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923 Messages
2 years ago
Hi, @user_0c2340. I can definitely understand how this would be quite a frustrating situation. I appreciate you bringing this to our attention. We can definitely look into this for you and see what can be done. Please send us a DM with your name and address in full.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3b04f8
Visitor
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27 Messages
2 years ago
I too am dealing with the very same issues. I've also filed complaints with numerous government entities and they do nothing. I've ask that my plan be lowered and to shut off services finally after those attempts failed several months ago and they refuse to do anything. They continue to make me jump through hoops and charge me month after month. I've finally just stopped paying them to force a shut off and maybe resolution. It's disgusting and illegal.
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user_183da7
Visitor
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1 Message
2 years ago
I am experiencing very similar tactics. I have wasted an enormous amount of time on the customer support line (once I thwart the automated gauntlet) for simply trying to replace a defective cable box that I'm promised has shipped but never arrives even though I've shipped back (with a receipt) the defective box. I'm held hostage to a rate increase (for a service I'm already paying for) and pressured to surrender my credit card number so they can automatically bill me. It feels like extortion. Meanwhile, I've gone without service for nearly a month for one of my TVs. I even had an executive call me and apologize, but still not receive the replacement box. The business practices are transparent.
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