Deceptive Business Practices

I did try contacting Xfinity about this via phone which I could not get through and also via chat where I was transferred between Xfinity internet support and Xfinity mobile support a total of 4 times because they kept saying the other one is who needs to fix the problem. This is completely outrageous. 

I received a reply from the FCC yesterday morning: Thank you for your submission. Based on our review, your Ticket No. xxxxxx was served on your provider on August 17, 2023.

Shortly after I received a phone call from Xfinity Internet "Executive Services" or something like that. I explained the situation to him. He agreed with me and fixed one issue where I wasn't receiving the discount that I was promised and issued me a credit for the previous months..

A bit later I received a call from Xfinity Mobile. She also agreed with me but said that due to company policy she can only offer a credit and suggested that I disable the data on my daughter's phone going forward and only use WiFi. I told her this was unacceptable! This is not the service that I was repeatedly ensured that I would receive when I signed up. I was never told anything about these data fees and after reviewing chat transcripts it appears that I was intentionally misled despite several efforts where I asked for more information because it did sound too good to be true.

A few hours later I received another call from Xfinity Mobile with the exact same offer that I strongly declined a few hours previously. She said she was sorry and didn't even know that I had already been contacted. She also said that due to company policy that was all that she could do but then she offered to cancel my mobile service because I "wasn't under any contract" but said I would have to keep paying for my locked and completely useless phone that I purchased on a payment plan from Xfinity because it "wasn't part of the original deal" and "was past 14 days".

This has honestly got to be the worst customer service on the planet. They obviously care more about what their stock price is going to be tomorrow instead of what is in the best interest of their customer and in the best interest of their long-term success.

After reviewing the Xfinity community forum I have found and archived many posts from Xfinity customers who have experienced the exact same issue that I have (albeit with this "custom deal just for you!") and many more who have experienced very similar deceptive sales practices. This has got to stop. This is completely unacceptable behavior from a 200 billion dollar company. It should be much more fair and equitable! No more sleazy sales tactics and extremely confusing and contradictory statements! How are they able to get away with this?

I am absolutely LIVID. They will not get away with this. No more ripping people off.

I have been told several times that someone is going to contact me. Now a week later and still no contact. What is going on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am having a horrible experience with this company, I can't even believe this company gets away with all that it does. The same almost exact thing happen to me with them which is why I found this thread. They get you in with a false offer that doesn't even exist and then begin to charge your card amounts that you never signed up for to begin with. Then when you call them to fix it, they promise its fixed then do it again. I am 4 months in of this now of numerous phone calls, wrong charges being made to my credit card, talking to supervisors who say they fixed the problem, but did not at all. Then the other worst part is that they can't view your home internet service at the same time as your mobile phone service because they have it all separate, which is where all this mass confusion is beginning from. When you call you can either talk to the mobile service end or the home internet end, but not together combined as one; no instead its all separate billing and everything... so one on one end cant view both your internet service and your mobile service at the same time, so all billing and bundle plans get screwed up. HUGE FLAW on their end. 

This has also happened to us. We were told about a great deal with adding the mobile. We backed out the same day because the offer too sounded too good to be true and we said we would not like to sign up for this service. They told us they already had sent out the SIM cards and if we just didn’t activate the cards we wouldn’t start the service. Long story short they’ve been charging us over a year for a service we cancelled and never once used. We called in October to dispute all the charges for a service we never signed up for. We were told to dispute this with our bank and there would be no other way to get this reversed and we would no longer be charged. Now we have been taken to collections for the reversals and they continued to charge us for mobile.  I can guarantee there are more of us that are out there and we seriously need to do something about this. They are charging people for services to get commission on selling services and lying to us about cancelling. 

I just had an interaction with a deceptive sales representative. I asked when my contract was ending and was told two different dates. Finally, I was assured I had been given the correct date which was just a few weeks from now. if there were any promotions that would be going on by then to which the deceitful sales representative came back onto the line and said they were happy to, and I quote, “ inform me that my contract has now been extended until the end of August.” I immediately communicated NO! I did not authorize any extension of a contract, nor have I requested this to be done on my behalf.

there are laws that protect consumers against deceitful sales people on the state and federal level for reasons just like this! Extremely frustrated. Do not trust this company.

Agree here, I guess my promo was up so I reached out to the text chat, there was so much pressure from the rep for me to sign a new contract. I caught him/her in multiple lies, they were saying anything they could for me to agree to a 2 year commitment.  I ended up leaving the chat and am still left with an extremely high bill.  

I am going to file a complaint with the BBB for deceptive business practices, I have the text screen shots to prove, it was so blatant I don't know how these reps still have jobs. The worst was when they claimed to have gotten management approval for a $20 discount a month and all they did was remove 2 cable boxes from my monthly charges. 

Its so frustrating to have to do this dance with this company every 12 months. I just wanna pay my bill and get my services at a fair price and be left alone.