Visitor
•
1 Message
Deceased Account Owner
It took cancelling this account 3 times before it was finally successfully cancelled. The 3rd attempt even confirmed the two previous cases showed it was cancelled. The final billing came in and only removed one month from the bill. The month that remains on the bill is also for a service period 100% after the first time the account was cancelled.
I have had no success reaching someone that can remove the charge from the final bill. Who can remove it? The estate will not be paying for a service period after the original cancellation.
XfinityJustinM
Official Employee
•
1.2K Messages
12 minutes ago
Hi @user_pwhyrl,
I am sorry to hear that you have had such a tough time getting this account resolved while dealing with such a difficult time. You've come to the right place for help. Our team will need to take a deep dive into this. Please send us a direct message with your full name, the account owners full name, and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0