Visitor
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1 Message
Debt
Hello, I canceled my service and returned my equipment to an Xfinity store. I am now living overseas and am unable to call. I am still being charged an unreturned equipment fee. Please review my account and remove this charge.
XfinityJustinM
Official Employee
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1K Messages
1 hour ago
Greetings @user_oxnvw8,
Thanks for making us aware of this issue, we'd be more than happy to perform some additional research into the equipment return. We'll need to gather some additional details. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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