3 Messages
Debt Collection
I recently got pinged on my credit report for a debt collection by "Eastern Account System" by original creditor: "Comcast Cable Communications". But here's the thing...my account has always been in good standing, I've poured over every statement in the last two years and I see no overdue balances and I've had autopay enabled for as long as I can remember. So...either someone stole my identity and opened a Comcast account under my name, or this debt belongs to someone else and Comcast accidentally associated it with my account. I'm seeing several people on this forum with the same confusing issue, which is a bit worrisome.. I'm hoping someone directly from Xfinity will help me with this issue, as its now affecting my credit score out of now fault of my own.
XfinityJeff
Official Employee
•
193 Messages
2 days ago
Good morning @jonafoto, and thanks for joining us on the community forums today, I hope you are having a great week so far! I am sorry to hear that you are getting a ping on your credit report for something listed from Xfinity, but you have reached the right team that can take a look at this for you and see what that could possibly be from. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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