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user_g4d8r2
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Saturday, March 21st, 2026 8:37 PM

Debt collection removal once paid

A debt was sent to collections from an account attached to mine, an additional service address, I was not aware of the debt until it was sent to collections. I of course immediately paid it. Comcast needs to remove this debt collection from my credit report. I have been a customer for years and pay my bills. If not I will be in touch to cancel my service and switch providers. Marking the debt as paid does nothing, it needs to be deleted. 

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14 days ago

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XfinityJeffB

Official Employee

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251 Messages

14 days ago

Once the debt is reported as paid, it can be removed. This can take time; but I am happy to see if we may be able to escalate that for you. 

If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

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