Visitor
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1 Message
Data Roaming Charges
I have been calling to discuss Data Roaming Charges I have received since 10/8/26. I received a text stating I received these charges so I called the number provided on the text right away (720-728-5462) and spoke to a Rep named Ed. Ed told me to turn the cellular data to Roaming and this would stop the charges. This call should be recorded. After reading more we told our daughter to just run the Data off and only use Wifi. I immediately proceeded to purchase the Global plan for coverage in Mexico. Unfortunately , I continued to get text stating that my bill continued to climb and the last bill I received now has my bill at over $500. How do I fix this issue? I have called Xfinity several times and keep getting routed to a wrong dept. I am considering switching carriers at this point and leaving Xfinity. It has been such a hassle.
XfinityJeniece
Official Employee
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4.5K Messages
11 hours ago
Hey there, @user_mahoxx, thanks for reaching out through Xfinity Forums regarding your data charges. We would be happy to take a look at your Xfinity Mobile account details. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message:
Click “Sign In” if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:” line, type “Xfinity Support.”
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:” line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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