New Poster
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1 Message
Data cap is outrageous
Hi,
I am not someone who generally complains and I always pay my bill on time. Capping WiFi data at a time when more of us are working at home and our kids are doing schoolwork from home is outrageous. It is clearly a bait and switch and also unethical at a time when people need the internet more than ever. Charging me more for "unlimited" data for equipmetn I don't want is also not necessary. I had unlimited data with my current equipment for months with no issues. Please reconsider this policy change and stop taking advantage of a pandemic.
Thank you
JDPRICE
New Poster
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1 Message
4 years ago
I don't complain at all but this is criminal. We have 4 kids on zoom all day and I work from home. Unbelievable. We are going to pay an extra 100 dollars this month. Already have my FIOS appointment scheduled.
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CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
@JDPRICE
Thanks for your feedback. It has been received and shared.
I don't see any data overage charges on your account for this month.
Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1
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CCTeds
Gold Problem Solver
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18.9K Messages
4 years ago
@Fidget1000 Thanks for your feedback. It has been received and shared.
I don't see any data overage charges on your account and I don't see that your account has used over 1.2 TB usage a month over the past 12 months.
Some additional info here: https://www.xfinity.com/learn/internet-service/data?pc=1
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