Visitor
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1 Message
Customer support
I have been waiting since September of last year to resolve this issue. I spoke with a representative by the name of Reg on 7/31 over the phone and was given this reference number
[Edited: Personal Information]
I have yet to hear back in regard to how I was wrongfully charged for services that were forced unto me. I requested a refund and was told by the representative they would make sure I receive a call back or at least the funds. I have yet to hear back from anyone.
XfinityDemitrius
Official Employee
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2.9K Messages
15 hours ago
Hey @Sandrayvette16, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and feedback regarding the Xfinity account and services. We would be more than happy to review the account and services. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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