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user_fx5qo9
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2 Messages

Thursday, July 10th, 2025 2:11 PM

Customer Service email address

I NEED the customer service email address to send a photo of the problem. This is absolutely ridiculous that you cannot get a human. I DO NOT WANT TO TALK TO A ROBOT.  I am being overcharged. FIOS does not treat customers this way!

[Image Removed: "Personal Information - Email Address"]

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9 days ago

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XfinityFrank

Official Employee

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1.8K Messages

4 months ago

Hi there, @user_fx5qo9! Thanks for reaching out to us here on the Community Forum. I'm not able to make out the issue as the screenshot is not displaying clearly, but I would like to assist.  Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address, so we can get you authenticated and discuss the situation.

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user_q0eue8

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1 Message

I also need the email address, and I do not see a chat icon at the top of the page.

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4 months ago

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XfinityMartyR

Official Employee

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2.7K Messages

 

user_q0eue8 We appreciate you reaching out to us over our Community Forums. Our customer service teams don't have a direct email address for contact. However, our team would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_521g24

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1 Message

2 months ago

Do I have to go to the xfinity store to communicate with someone?

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Expert

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33K Messages

@user_521g24​ 

Do I have to go to the xfinity store to communicate with someone?

Start a new thread explaining your issue, but leave out any personal identifying information and someone will be along to help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

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user_5mp9g7

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1 Message

9 days ago

I need cable service. My cable box needs replacement. Two service appointments were scheduled to replace the cable box and no Xfinity employee came. I have gone to an Xfinity store and they could not get a new cable box. It is impossible to get a live Xfinity person to talk to. How can I get my defective cable box replaced?

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XfinityThomasB

Official Employee

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2.4K Messages

user_5mp9g7 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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