Visitor
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3 Messages
Customer Service Billing
I have tried at least three times to get Customer Service Billing to refund various late fee charges that I consider invalid. Each each, I have been promised refunds, but only $10 has been refunded so far. Each time, the customer service agent interrupts the discussion in order to try to get me to buy another internet service provider's services for less money than I am paying Comcast, and each time I have said no. This seems to be something like a scam. How can I get the false charges reversed?
Accepted Solution
XfinityWilliam
Official Employee
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1K Messages
7 months ago
Hello @user_5d5140. We can take a closer look at your billing concern and see what is going on.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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106.6K Messages
7 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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dlinktony
Visitor
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2 Messages
7 months ago
Xfinity Support on billing
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brookinsm1
Visitor
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3 Messages
4 months ago
The customer service for Xfinity is the worst I've ever dealt with. They should be fined by the FCC for poorly communicating and not being able to help with simple billing questions. Yes I did look online, I looked in the mobile app, and then I called to be transferred 50 times. Still unresolved.Xfinity is a [Edited - Abbreviated Profanity] and [Edited - Abbreviated Profanity]!
(edited)
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