Visitor
•
1 Message
customer retention
Need to speak with someone regarding customer retention. There is nothing in the top right hand corner of the screen next to the bell to click on a new message. Only the bell and my profile
Visitor
•
1 Message
Need to speak with someone regarding customer retention. There is nothing in the top right hand corner of the screen next to the bell to click on a new message. Only the bell and my profile
XfinityJustinM
Official Employee
•
948 Messages
4 hours ago
Hello @user_iw9s8z,
Please keep in mind that we do ask that customers refrain from sending direct messages to the Xfinity Support team until they are invited by an official employee. With that being said, we would be more than happy to review your account to discuss options. Our instructions to join us in direct message have changed, and I will place them below. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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