Visitor
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2 Messages
Customer Retention
Looking to contact customer retention to either find me a new promotion or to cancel the service if there is not a reasonable price-point. The automatic phone service is not helpful.
Visitor
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2 Messages
Looking to contact customer retention to either find me a new promotion or to cancel the service if there is not a reasonable price-point. The automatic phone service is not helpful.
XfinityJanelle
Official Employee
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1.9K Messages
27 days ago
Hey @user_tck25 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityBillie
Official Employee
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3.7K Messages
26 days ago
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user_tck25
Visitor
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2 Messages
26 days ago
Would be nice if Xfinity treated existing customers better, the resolution for this was to cancel my service altogether, as new customers will get the same service for half the cost.
I hope one day the loyalty matters, but just like insurance companies, shop around for the best deal.
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