1 Message
Customer retention
I've been a customer for 18 years. I've been in the same internet 🛜 plan for 2 years. My total bill was between 72-75 month. It jumped to 112.00 a month. There is no excuse for that price increase. How do I retain my current plan.
XfinityJorge
Official Employee
•
2.1K Messages
2 years ago
Greetings @user_tf8hy1 thank you for using our Forums to contact our Xfinity Support Team. You came to the right place for help and we are here to help you find the best deal for your plan. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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