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Tm98503
1st Topic

Regular Visitor

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3 Messages

Wednesday, January 24th, 2024 4:24 PM

Closed

Customer Loyalty Retention

I have been a loyal Xfinity/Comcast customer for many years. $225/mo is too much for internet/TV. I am thinking about going to JUST internet as I work from home. I would love to drop Xfinity all together, however there are no alternatives for good internet in the area I live. Rather than have a frustrating conversation over the phone with an outsourced call center rep, I am looking for a specific number or email to the loyalty area (if there is such a thing at Xfinity anymore). It seems that new customers are given discounts when LOYAL ones dont get any. 

Question

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Updated 

1 year ago

 • Edited

271

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XfinityTy

Official Employee

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376 Messages

1 year ago

Thank you for taking the time to reach out to us. I would be happy to assist you here. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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jtayllagrange

Visitor

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7 Messages

I have the same situation. What can I do to get the prices that a new customer would get? Do I have to find another provider and come back in the future?

1 year ago

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Reau482

Contributor

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61 Messages

1 year ago

Completely agree with you.  When I moved and was considered a "new" customer, I was given a plan of $130 a month.  Well, that plan has crept up to over $245 a month.  Also, apparently I was 

paying $100 a month for 1000 speed and was only getting about 40 mbps??? for years.   I am going to see if they can decrease my payment or I will do just internet and go with YouTube tv.  My

SIL has that and it works great.  No additional fees added and I will purchase my own router.  I am also paying $30 for landline which I do not use but "part of the package" so have to pay for it.

Should have taken a microscope to the bill when they changed it. I have been with them prob about 30 years.  

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XfinityArmand

Official Employee

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2.1K Messages

Thank you so much for that info Debbie.  So that I can fully access your account, I would like to shoot you a 6-digit security code. This will be sent to the cell number or email address we have on file for you. Is now a good time to send that to you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_htz7oc

1 Message

1 year ago

I don't see a "direct message" icon in the upper right hand corner as I need to contact for the same reasons described above. Please let me know where I can find this link.  Thank you.

 

(edited)

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XfinityTy

Official Employee

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376 Messages

Here's the detailed steps to direct message us:

 

• Click "Sign In" if necessary

 

• Click the "direct message" icon (upper right corner of this page)

 

• Click the "New message" (pencil and paper) icon

 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 

• Type your message in the text area near the bottom of the window

 

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityRay

Official Employee

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2.7K Messages

1 year ago

Thanks for spending some time with our team to get into a new promotion, @Tm98503! We are glad we could help out and appreciate that you continued your services with us! Please reach out anytime! 

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