Visitor
•
1 Message
Customer for 20 years not feeling Valued
I've been a customer for 20 years with xfinity and the amount that my plan is costing is beginning to be too much to maintain especially when my neighbors moving in are paying 3x less on 5 year plans than what im paying.. After trying with calls and and chat here its hard to see me staying here longer.
XfinityJanelle
Official Employee
•
2.2K Messages
1 month ago
Hey @user_8gna7p , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your plan. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
user_tf00237
New Poster
•
2 Messages
1 month ago
i agree. I've been a customer for a long time. Thought I had a plan I could live with and signed the service agreement 2 weeks ago and no updates since then and no contact for the rep. Next billing cycle is in 3 days at the old, prohibitively high, rate. Have been online and on the phone with so many agents that I've lost count. Looking to cancel, but I want them to honor their service agreement.
1
0