Customer Complaint

I called Xfinity on Sunday May 10, 2026 to inquire about my bill. I spoke with Christine at 7:42 AM who told me Xfinity was having a Mother’s Day special and she could get my services to $167.82. I asked Christine would I have the same services and she said yes. She said to go ahead and pay that amount and I did. She even sent the email and said the only change was the price and because I felt she was being honest I agreed. I called back and spoke to Felix who advised me the only change was the price. I called back because after my account still showed a balance and spoke to Mae who said they had switched me to streaming. Mae became frustrated because I wouldn’t accept the term of $276.00 and transferred me to a supervisor named Sheila who said she couldn’t put me back on my same plan after advising Sheila I can’t afford the $261.68 but to be switched back to regular cable instead of streaming I had to accept.  Please contact me at because this is unfair to me and the Supervisor would only say this is the most she can do. Your representative lied to me and now my cable bill has gone up and no one seems to care. I don’t want to have to file any complaints against Xfinity and I want to give your company a chance to fix the problem