Visitor
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1 Message
Current month ACP credit not showing up, bill due tomorrow!
I switched to Xfinity Internet covered by ACP in March. My first bill was offset by the ACP Credit, but now a bill is due tomorrow and this month's credit has still not been applied. I understand from other posts that this is not uncommon. I don't want to have any late payment issues with Xfinity because the credit is late but I also don't want to pay the bill myself if the credit is going to be applied. What should I do? Is this a one-time delay or does this happen every month?
Accepted Solution
CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_0c818a! We're happy to you with your billing concerns. Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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