credit

Hello,

I have been in contact with Comcast 6 business days since last Monday about receiving credits for late fees from 5/25 through current. I have only received $17.33 as of today. I am now on the phone again currently on hold waiting for an answer 30 minutes. The calls are generally an hour each day. The text option doesn't recognize anything that I write in the text & is an endless circle of nothingness. Why is there no way to communicate directly with the accounting manager or any manager to get any issues resolved? I am due $40 more as of right now. Please send me an email at [Edit: Personal Information]?