Hello and Happy Tuesday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, that's a great question in regard to your crediting concerns however, regretfully, our mobile billing is handled through a separate department/account so credits cannot really be transferred over at this time. We will definitely make sure your feedback is passed forward so hopefully one day that can change. 🙂 Thanks again for both your time and interest!
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ComcastJosephW
Official Employee
•
188 Messages
2 m ago
Hello and Happy Tuesday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, that's a great question in regard to your crediting concerns however, regretfully, our mobile billing is handled through a separate department/account so credits cannot really be transferred over at this time. We will definitely make sure your feedback is passed forward so hopefully one day that can change. 🙂 Thanks again for both your time and interest!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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