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Saturday, December 21st, 2024 11:52 AM

Credit one Account

Question is there a limit on the amount your account can have a credit? I've tried to make 2 additional payments and they have not been accepted. 

Official Employee

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1.4K Messages

5 hours ago

Hey @user_1o4lcr, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and billing. We are not aware of any credit balance limit for an account. I typically overpay my bill every month and typically pay early, so I always have a credit balance on my next Xfinity billing statement. What error code or message are you receiving when making a payment? 

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