Visitor

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1 Message

Wednesday, January 21st, 2026 5:07 PM

Credit for outage

My tv service was not working so I called on Fri Jan 16 and it didn’t get fixed until yesterday Jan 20. I would like to request a credit for the days I did not have proper service.

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Expert

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115.5K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

7 hours ago

 

user_u29oef Glad to hear your service has been restored. I would also be reaching out. Here is a great link you can use to request a credit https://www.xfinity.com/support/articles/credit-xfinity-assistant

 

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