Visitor
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1 Message
Credit for outage
I had a service interruption for maintenance on sept. 7, 8, and 9th. I am looking for credit for the outages.
Visitor
•
1 Message
I had a service interruption for maintenance on sept. 7, 8, and 9th. I am looking for credit for the outages.
Responses
XfinityChelseaB
Official Employee
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99 Messages
1 m ago
Hello @user_401e88! Thanks so much for taking a moment out of your night to leave a post on our community forum! We have started a simplified interruption adjustment experience for all our customers who qualify!
To qualify for this adjustment please log into either our awesome website https://comca.st/2XnCqEX or our amazing Xfinity App! Here is a link in case you need to download it.
https://comca.st/3keFwUu
With these two wonderful self-service options, you can be able to tell us about your experience in the Xfinity Status Center. Click the link, "Tell us more about your experience." A form will launch. You will then be able to review your submission and can add the adjustment to your account! Please let us know if you have any questions about this process. We are always happy to help!
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