William4674's profile

New Poster

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2 Messages

Tue, Nov 24, 2020 3:00 PM

Credit for outage

In November 14th, we had a 6 hour outage.  Will I get a credit for this post service and, if so, when will that occur?  I looked at my current billing for Nov 14-Dec 13 and there is no credit.

Responses

Accepted Solution

CCTeds

Official Employee

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18.9K Messages

7 m ago

@William4674 Apologies for the issue and the experience that you described above.  I have applied the credit to your account for the outage and an additional credit for your loyalty. These credits will both appear on your next cable statement. 

 

Apologies again and thanks for your patience.   

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New Poster

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2 Messages

7 m ago

Thanks for the quick response to my post.  I appreciate your attentiveness to your customers.

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