New Poster
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2 Messages
Credit for outage
In November 14th, we had a 6 hour outage. Will I get a credit for this post service and, if so, when will that occur? I looked at my current billing for Nov 14-Dec 13 and there is no credit.
New Poster
•
2 Messages
In November 14th, we had a 6 hour outage. Will I get a credit for this post service and, if so, when will that occur? I looked at my current billing for Nov 14-Dec 13 and there is no credit.
Responses
Accepted Solution
CCTeds
Official Employee
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18.9K Messages
7 m ago
@William4674 Apologies for the issue and the experience that you described above. I have applied the credit to your account for the outage and an additional credit for your loyalty. These credits will both appear on your next cable statement.
Apologies again and thanks for your patience.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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William4674
New Poster
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2 Messages
7 m ago
Thanks for the quick response to my post. I appreciate your attentiveness to your customers.
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