AR14's profile

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Sat, Dec 5, 2020 3:00 PM

Credit for late arrival of technician

I was scheduled to have a technician set up service on 12/1 between 10 am-12 noon. At 11:45, I received a call that he was running behind and would arrive between 12:15 - 12:30. However, he didn't arrive until 1:15. I was told I could request a credit. How do I do that? Thanks.


Accepted Solution


Official Employee


18.9K Messages

6 m ago

@AR14  Apologies for the issue and the experience that you described above. 


The recent charge for the installation has been removed. 


Thanks for your patience.  

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