Visitor
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1 Message
Credit for Internet Outages
Hello. I am wondering if you all allow credits for service outages. My internet (in addition to phone/cable per the messages) was down on and off from September 20th-22nd in the Nora, IN area. Unfortunately, I am currently working from home, and ended up having to use cell phone date in order to stay online consistently. Would greatly appreciate any advice or solution you may have. Thank you for your time!
EG
Expert
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103.5K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance.
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CCHeather
Problem Solver
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1.1K Messages
3 years ago
@user_4b6d84
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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