Visitor
•
2 Messages
Credit for internet outage
For 3 weeks my internet was down for most of the time. I had 3 techs out. The first 2 did not solve my issues, the 3rd one did as it was a problem line outside at the pole. Now I am being charged for the tech (i thought i wouldnt be since the issue was not inside my home) and i would like a credit for all the days we h had no service. Please let me know how to proceed
XfinityJorge
Official Employee
•
3K Messages
4 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0