Visitor
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1 Message
Credit for all the service outages
I requested credits for service outages that we have been experiencing. I recieved a message saying I met my limit. So I went to this forum and they said I can contact you this way to receive the credits for the service outages that have been far too frequent as of late. Please advise what I can do to be sure we are credited appropriately for all the service outages we have been experiencing.
XfinityJustinM
Official Employee
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395 Messages
2 hours ago
Hi @user_dxow4j, you have come to the right place for help! We can certainly make sure you receive those credits for the recent service interruptions. Please start by sending our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 😃
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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