1 Message
Credit Escalation Closed - Nothing Reaolved
I was wrongly charged for “unreturned equipment” by $120 over my normal bill. The live agent agreed that it was a mistake and she issued me a credit escalation. After 3.5 weeks the escalation was closed but I do not see anything resolved. I do not see a credit in my xfinity account or a refund in my bank. The credit escalation simply says “closed” and no other explanation. Please help
Accepted Solution
XfinityFrank
Official Employee
•
1K Messages
4 months ago
Hi there, @user_xbv69c! Thanks for reaching out to us here on the Community Forum! We would be happy to check and see what happened with your unreturned equipment issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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