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user_xbv69c
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Monday, August 5th, 2024 6:27 PM

Credit Escalation Closed - Nothing Reaolved

I was wrongly charged for “unreturned equipment” by $120 over my normal bill. The live agent agreed that it was a mistake and she issued me a credit escalation. After 3.5 weeks the escalation was closed but I do not see anything resolved. I do not see a credit in my xfinity account or a refund in my bank. The credit escalation simply says “closed” and no other explanation. Please help

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Updated 

23 days ago

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XfinityFrank

Official Employee

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1.1K Messages

5 months ago

Hi there, @user_xbv69c! Thanks for reaching out to us here on the Community Forum! We would be happy to check and see what happened with your unreturned equipment issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

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user_8sf7iu

2 Messages

23 days ago

They did the same to me. They closed the escalation, but I haven’t seen any refund. 

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0

user_8sf7iu

2 Messages

23 days ago

With me they lost a customer forever. 

1

0

XfinityPaula

Official Employee

 • 

1.2K Messages

Hi user_8sf7iu. I'm sorry that we did not resolve the refund issue for your account. I know how frustrating that can be as a customer. I know you have tried already, but if you are willing to give it one more try I would love to help out and make sure that your credits are received. Please send us a direct message with your name and the service address, so we can help have the refund processed. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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23 days ago

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