Visitor
•
1 Message
Credit card update
ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money
Visitor
•
1 Message
ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money
XfinityCliff
Official Employee
•
513 Messages
2 hours ago
Hello @user_u8ea24, and thank you for posting such a great question on our Xfinity Community Forums!
I can understand why that would be confusing if the payment information you're viewing doesn't appear current, especially if you haven't updated it recently.
Just so I can better understand, was the card renewed because it expired, or was it replaced with a completely new card? Also, have you checked whether the account number stayed the same and only the expiration date changed?
If the card issuer automatically provided an updated expiration date while keeping the same account number, payments may continue to process normally, depending on the card provider. You can review your statements from your provider/bank to verify if that is the case.
If the account number changed, we'd want to review the payment method information to make sure everything is up-to-date. You can check that through your account online or via the Xfinity App.
0
0