Credit Card Chargeback

I have been looking all over the internet looking for an answer to this question but have not found one, so I am going to ask here.

What are the repercussions of filing a chargeback with my credit card company? I have had a dispute with Xfinity for almost 2 years now and after every avenue has been tried, I am left with only 1 option and that is a credit card chargeback.

Thanks in advance for the answer,

-Xfinity customer

Responses

XfinityArmand

Official Employee

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2.1K Messages

1 year ago

Hi there @UserChew! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum do discuss your billing concerns. We are so glad to hear from you and want to help in any way that we can. So that we can get started, please feel free to shoot us a private message with the particulars so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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UserChew

Visitor

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15 Messages

I'm not interested in a private chat I just want to know what happens if I initiate a credit card dispute. Also it would be helpful for others to also know so a public response would be much appreciated.

Thanks,

Xfinity customer

(edited)

1 year ago

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XfinityArmand

Official Employee

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2.1K Messages

@UserChew if you are filing a dispute with your bank, nothing would happen to your account initially. If payments made to your Xfinity account were to be rescinded and result to an amount equal or more than 2 months past due, standard collections procedures would begin.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinityArmand

Official Employee

•

2.1K Messages

1 year ago

If you are looking to dispute charges to your credit card account from Xfinity, the best way to have that completed would be to reach out to the financial institution attached to your card @UserChew.

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UserChew

Visitor

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15 Messages

Yes, I am fully aware of how to do a dispute, but I am asking what happens to my Xfinity account if I do a dispute. The little information I read was Xfinity would send me a bill for the amount or send it to collections.

Can you please answer what is the penalties or repercussions of doing so.

Thanks,

-Xfinity customer

1 year ago

0

Billing

UserChew

Credit Card Chargeback

XfinityArmand

UserChew

XfinityArmand

XfinityArmand

UserChew

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